Shipping, Our Fabulous Guarantee and Returns

Shipping Information

Any eyewear ordered without a prescription or custom sunglasses/tints, will likely be received by you within three (3) to five (5) days. For prescription or custom sunglasses/tints, we ask that you give up to seven (7) to ten (10) days. If after ten (10) days you have not received your order please contact us at 1.877.791.4199 or email us at customercare@fabulousfannysnyc.com.

Unfortunately, we will not deliver to a P.O. Box, APO or FPO address, but these may be used as a billing address if necessary.

Our Fabulous Guarantee

Sometimes mistakes are made. Whether you chose the wrong frame or we somehow made a mistake, we don't want you to feel anything less than fabulous. That's why we offer a 30-Day Hassle-Free Return Policy on all Classic Reproduction eyewear  including those with prescriptions! We will gladly accept unworn or defective items for a full refund or exchange, within 30 days of the date you received the item. For our Original Vintage, we have a 7-Day Hassle-Free Return Policy.

So, if you want to return your glasses simply contact us at:

  • CALL - 1.877.791.4199
  • EMAIL - customercare@fabulousfannysnyc.com

 

Moreover, our Classic Reproduction frames are guaranteed for one (1) year against product defect.

Our Original Vintage frames are true antiques. And, while we inspect every frame by hand to ensure it's good enough to be worn for years, your standards are more important. If within the first seven (7) days of receipt you are unhappy with your Original Vintage eyewear for any reason, you simply need to call 877.791.4199 or email us at customercare@fabulousfannysnyc.com for return instructions.

Return Policy

All returns must be shipped in like-new, sellable condition within the time referenced above as recorded by the shipping method. 

All refunds will be made in the same method used to purchase the item(s) being returned.

After you contact us at the phone number or email, above, we will send you a return shipping label and packing slip. All returns must be sent via the provided shipping label and no return will be accepted without a valid packing slip. 

All items must be packed securely and returned in like new, sellable condition accompanied by all protective materials and accessories including, but not limited to, temple sleeves, tags, cases, cleaning cloths, boxes, and booklets.

All returns must be packed securely and should be shipped in their original outer shipping carton using the original packing protection. If the original outer shipping carton and packing protection are not available, then you may substitute a strong outer shipping carton and foam packing materials of comparable quality suitable for shipping fragile items.

Fabulous Fanny's expressly reserves the right to refuse returns that do not fully comply with our Return Policy and all other applicable policies governing purchases made through www.fabulousfannysnyc.com. All nonconforming returns will be returned to sender at sender’s expense.

Our Warranty

Fabulous Fanny's Classic Reproduction eyewear are warranted for one (1) year from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase. Alteration, misuse, abuse, or installation of non-Fabulous Fanny's lenses will void this warranty.

Scratched lenses are not covered under Fabulous Fanny's warranty policy. Replacement lenses can either be purchased through your local optician or by contacting Fabulous Fanny's. For all warranty claims, please contact our Customer Care Department at customercare@fabulousfannysnyc.com. To start the warranty process, you’ll need to send us the following pieces of information to properly evaluate your claim:

1.  Valid proof of purchase - to confirm the date of purchase for warranty coverage.

2.  Images or pictures of your product damage to help us determine a product defect and to identify your specific product for repairs or replacement parts.

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